Akamai Status

Updated

All Systems Operational

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2024

Akamai Control Center Issues

Resolved - We can confirm that the issue is now resolved as of 05:51 UTC on 4 October 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Oct 4, 09:05 UTC

Monitoring - We have implemented a fix for this issue as of 05:51 UTC on 4 October 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will continue to monitor to ensure that the impact has been fully mitigated.
Oct 4, 06:09 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will provide the next update as we make progress.
Oct 4, 04:26 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will provide the next update as we make progress.
Oct 4, 02:09 UTC

Investigating - We are investigating an issue with EdgeWorkers related to errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Oct 4, 01:28 UTC

Oct 3, 2024

Edge Delivery Issues

Resolved - We encountered an issue with Edge delivery related to HTTP and HTTPS network traffic transmitted via Singapore with connectivity timeouts. We have rolled back a change which we believe have caused this issue as of 11:48 UTC on October 3, 2024.
We can confirm that the issue is now resolved as of 11:55 UTC on October 3, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AxjmSrSQI?language=en_US or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Oct 3, 13:04 UTC

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

Edge Delivery issues in India

Resolved - We can confirm that the issue is now resolved as of 20:20 UTC on September 24, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4 or reaching out to Akamai Support.

We thank you for your patience and continued support.
Sep 24, 20:51 UTC

Monitoring - Our third-party service provider has implemented a fix for this issue as of 02:09 UTC on 24 September 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4. We will continue to monitor to ensure that the impact has been fully mitigated.
Sep 24, 05:35 UTC

Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4. We will provide the next update as we make progress.
Sep 24, 03:18 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4. We will provide an update within the next 120 minutes.
Sep 24, 01:42 UTC

Investigating - We are investigating an emerging issue with a third-party service provider causing connection failures with Edge Delivery in the Chennai, India location. We are working with the service provider and actively investigating the issue and will provide another update within the next 120 minutes.

Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 24, 00:02 UTC

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

Secure Internet Access Issues

Resolved - We can confirm that the issue is now resolved as of 08:50 UTC on 6 September 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AuxrATSQY or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 21, 01:26 UTC

Update - We are continuing to monitor for any further issues. We will provide the next update as we make progress.
Sep 13, 05:52 UTC

Update - We are continuing to monitor for any further issues. We will provide the next update as we make progress.
Sep 9, 07:23 UTC

Monitoring - We have implemented a fix for this issue as of approximately 8:50 UTC on September 6, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AuxrATSQY. We will continue to monitor to ensure that the impact has been fully mitigated.
Sep 6, 12:42 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AuxrATSQY. We will provide the next update as we make progress.
Sep 6, 07:17 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AuxrATSQY. We will provide the next update as we make progress.
Sep 6, 04:47 UTC

Investigating - We are investigating an issue with Secure Internet Access related to latency and intermittent availability issues. We are actively investigating the issue and will provide another update within the next 60 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 6, 03:56 UTC

Sep 20, 2024

Edge Delivery issues in India

Resolved - We became aware of an issue with Edge Delivery in India related to service degradation, causing 5xx errors downstream for customers as well as timeout and performance degradation. Akamai's monitoring and alerting systems identified the issue and routed traffic away from the affected data center at 13:20 UTC as designed while we continued to work on fixing the issue. The issue started at 13:15 UTC on September 20, 2024, and we can confirm that the issue was resolved as of 14:25 UTC on September 20, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AwSjTLSQ0 or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 20, 17:02 UTC

Reporting Issues

Resolved - We can confirm that the issue is now resolved as of 05:45 UTC on 20 September 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 20, 08:54 UTC

Monitoring - We have implemented a fix for this issue as of 03:00 UTC on 20 September 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO. We will continue to monitor to ensure that the impact has been fully mitigated.
Sep 20, 03:18 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO. We will provide the next update as we make progress.
Sep 20, 02:09 UTC

Investigating - We are investigating an issue with reporting related to latency. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 20, 01:22 UTC