Akamai Status

Jun 3, 2023

No incidents reported today.

Jun 2, 2023

Edge Delivery Issues in Australia, Hong Kong and Indonesia

Resolved - We can confirm that the issue is now resolved as of 16:27 UTC on June 2, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009tmZDdSAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jun 2, 18:14 UTC

Monitoring - We have implemented a fix for this issue as of 16:27 UTC on June 2, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009tmZDdSAM. We will continue to monitor to ensure that the impact has been fully mitigated.
Jun 2, 17:18 UTC

Investigating - We experienced an issue with a third-party service provider causing connectivity issues and performance degradation in Australia, Hong Kong and Australia from 13:34 UTC to 16:27 UTC. We are working with the service provider and actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jun 2, 17:04 UTC

Cloudlets, Property Manager, Purge and Fast Purge issues

Resolved - We can confirm that the issue is now resolved as of 4:00 UTC on 02 June, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009tm7kWSAQ or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jun 2, 07:40 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. The services are resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009tm7kWSAQ. We will provide another update as we make progress.
Jun 2, 06:09 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community:https://community.akamai.com/customers/s/feed/0D54R00009tm7kWSAQ. We will provide another update as we make progress.
Jun 2, 04:53 UTC

Investigating - We are investigating an emerging issue with Cloudlets, Property Manager, Purge and Fast Purge issues related to an increase in 5XX responses and activation (delivery and security) and purge failures. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jun 2, 04:27 UTC

Jun 1, 2023

No incidents reported.

May 31, 2023

Web Security Analytics Issues

Resolved - We can confirm that the issue is now resolved as of 07:43 UTC on May 31, 2023, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009sjQp0SAE or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 31, 09:30 UTC

Monitoring - We have implemented a fix for this issue as of 07:43 UTC on 31 May 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjQp0SAE. We will continue to monitor to ensure that the impact has been fully mitigated.
May 31, 08:30 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjQp0SAE.
May 31, 07:27 UTC

Investigating - We are investigating an issue with Web Security Analytics report related to intermittent errors. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 31, 06:51 UTC

Enterprise Security applications availability on Akamai Control Center

Resolved - We can confirm that the issue is now resolved as of 6:30 UTC on 31 May, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2 or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 31, 07:27 UTC

Monitoring - We have implemented a fix for this issue as of 6:30 UTC on 31 May, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2. We will continue to monitor to ensure that the impact has been fully mitigated.
May 31, 06:45 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2. We will provide an update as we make further progress.
May 31, 06:03 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2. We will provide an update within the next 60 minutes.
May 31, 05:52 UTC

Update - We are continuing to investigate this issue. Please note that the production traffic is not impacted. The impact is limited to portal availability. We will post another update in the next 60 minutes.
May 31, 04:56 UTC

Investigating - We are investigating an emerging issue with Enterprise Security applications (Enterprise Center and Enterprise Application Access) availability on Akamai Control Center where customers may be returned with "Failed to initialize..." application errors. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 31, 04:46 UTC

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Configuration Deployment issues

Postmortem - Read details
May 26, 19:10 UTC

Resolved - We can confirm that the issue is now resolved as of 16:30 UTC on 26 May, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 26, 18:52 UTC

Monitoring - We have implemented a fix for this issue as of 16:30 UTC on May 26, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA. We will continue to monitor to ensure that the impact has been fully mitigated.
May 26, 16:33 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA. We will provide an update within the next 60 minutes.
May 26, 15:29 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA. We will provide an update within the next 60 minutes.
May 26, 14:32 UTC

Investigating - We are investigating an emerging issue with Configuration Deployment related to delayed metadata activations. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 26, 14:01 UTC

Telephony availability in North America

Resolved - We can confirm that the issue is now resolved as of 16:10 UTC on May 23, 2023, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 26, 14:00 UTC

Monitoring - While we continue working with our third-party service provider, we have implemented a temporary fix for this issue and, based on current observations, the service has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will continue to monitor to ensure that the impact has been fully mitigated.
May 25, 12:45 UTC

Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
May 24, 11:48 UTC

Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
May 22, 10:01 UTC

Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
May 19, 22:04 UTC

Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
May 19, 20:12 UTC

Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
May 19, 18:15 UTC

Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
May 19, 16:16 UTC

Update - Further investigation revealed that Akamai Control Center is not impacted by this issue. Currently, the impact is limited to Telephony services in North America where customers may experience intermittent call disconnections when calling Akamai Technical Support.
Our third-party service provider has identified the cause of the issue, and a fix is being implemented.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM.
We will provide an update within the next 120 minutes.
May 19, 14:23 UTC

Investigating - We are investigating an emerging issue with one of our Service Providers that is impacting Akamai Control Center and Telephony where customers may experience latency/slowness and call disconnections, respectively. We are actively investigating the issue and will provide another update within the next 120 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 19, 13:09 UTC

May 25, 2023

Billing and Traffic reports availability

Resolved - We can confirm that the issue is now resolved as of 11:30 UTC on 25 May 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009sfzUZSAY or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 25, 13:13 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sfzUZSAY. We will provide another update as we make further progress.
May 25, 07:57 UTC

Investigating - We are investigating an issue with Billing and Traffic reports on Akamai Control Center where a sub set of customers may experience data delays. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 25, 07:42 UTC

May 24, 2023

May 23, 2023

No incidents reported.

May 22, 2023

Edge Delivery and Configuration Deployment issues

Resolved - We can confirm that the issue is resolved as of 17:59 on May 11, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 22, 21:22 UTC

Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 22, 10:05 UTC

Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 17, 10:48 UTC

Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 12, 09:08 UTC

Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 8, 02:48 UTC

Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 5, 19:31 UTC

Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 5, 07:39 UTC

Monitoring - We have implemented a fix for this issue as of 12:23 UTC on May 4, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 4, 14:13 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.

We will provide an update within the next 60 minutes.
May 4, 13:01 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will provide an update within the next 60 minutes.
May 4, 11:40 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will provide an update within the next 60 minutes.
May 4, 10:50 UTC

Update - We identified further issues with Configuration Deployment related to delayed Metadata activation. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 4, 10:20 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will provide an update within the next 60 minutes.
May 4, 10:05 UTC

Update - We are continuing to investigate this issue.
May 4, 09:35 UTC

Investigating - We are investigating an emerging issue with Edge Delivery Network. We are in the process of determining the impact. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 4, 09:35 UTC

Certificate Provisioning Service (CPS) issues

Resolved - We can confirm that the issue is now resolved as of 09:26 UTC on May 18, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 22, 16:48 UTC

Update - We continue monitoring the service. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will provide another update as we make progress.
May 22, 10:04 UTC

Monitoring - We have implemented a workaround for this issue as of 7:05 UTC on 18 May, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will continue to monitor to ensure that the impact has been fully mitigated.
May 18, 08:12 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will provide another update as we make progress
May 18, 04:55 UTC

Investigating - We are investigating a recurrence of the previous CPS issue (https://www.akamaistatus.com/incidents/bf13wbw04259). We are actively investigating the issue and will provide another update within the next 120 minutes.

Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM or reaching out to Akamai Support.
May 18, 03:21 UTC

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

Akamai Status

About This Site