We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001esRIKCA2. We will provide an update as progress is made.
Posted Nov 12, 2026 - 21:27 UTC
Investigating
We are investigating an emerging issue with our email systems related to the Microsoft Outlook outage. We are actively working with our vendor and will provide another update within the next 30 minutes. In the meantime please reference the Global Support phone numbers on www.akamai.com or +1-617-444-4699 for assistance instead of the regular email request. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Posted Nov 12, 2026 - 20:53 UTC
This incident affects: Customer Service, Documentation and Community (Email).
