Enterprise Security applications availability on Akamai Control Center
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 6:30 UTC on 31 May, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2 or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have implemented a fix for this issue as of 6:30 UTC on 31 May, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2. We will continue to monitor to ensure that the impact has been fully mitigated.
Identified
We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2. We will provide an update as we make further progress.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sjONDSA2. We will provide an update within the next 60 minutes.
Update
We are continuing to investigate this issue. Please note that the production traffic is not impacted. The impact is limited to portal availability. We will post another update in the next 60 minutes.
Investigating
We are investigating an emerging issue with Enterprise Security applications (Enterprise Center and Enterprise Application Access) availability on Akamai Control Center where customers may be returned with "Failed to initialize..." application errors. We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Enterprise Security (Akamai MFA, Enterprise Application Access, Enterprise Application Access: API Service, ETP/SIA: Client, ETP/SIA: Configuration, ETP/SIA: Connectors, ETP/SIA: Name Servers, ETP/SIA: Reporting, ETP/SIA: Web Proxy).