Akamai Status

Updated

Edge Delivery Issues

Update - Work is ongoing to reinforce the network, and additional deployments will resume after the holiday moratorium. Monitoring of the platform indicates services remain stable, and continue to run at normal operational levels. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB
Nov 22, 2023 - 19:41 UTC

Update - We continue to deploy a release to further reinforce the network. Based on current observations, the service has been stable and has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB.
Nov 10, 2023 - 13:54 UTC

Update - We continue to deploy a release to further reinforce the network. Based on current observations, the service has been stable for several days and has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB.
Nov 03, 2023 - 17:09 UTC

Update - The recurrence of the issue has been addressed and the fix that was initiated previously is in progress. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide as we make progress.
Oct 30, 2023 - 06:58 UTC

Update - While we are deploying a fix, we are seeing a recurrence of this issue on a subset of our secure edge delivery network. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB

We will provide an update as we make progress.
Oct 30, 2023 - 04:44 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update post the fix deployment.
Oct 29, 2023 - 00:42 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide another update as further information becomes available.
Oct 28, 2023 - 18:13 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update within the next 120 minutes.
Oct 28, 2023 - 16:14 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update within the next 120 minutes.
Oct 28, 2023 - 14:01 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update within the next 120 minutes.
Oct 28, 2023 - 12:00 UTC

Investigating - We are investigating an emerging issue with Edge Delivery related a proactive alert that triggered. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Oct 28, 2023 - 11:11 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Page Integrity Manager Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

NetStorage Issues

Resolved - We can confirm that the issue is now resolved as of 17:00 UTC on Dec 8, 2023 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000ANz1WSSQZ or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 8, 18:11 UTC

Investigating - We are investigating an emerging issue with NetStorage related to 4xx error, 5xx error and slowness. We are actively investigating the issue and will provide another update within the next 60 minutes. This issue appears to have started at approximately 13:00 UTC on December 8, 2023.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 8, 17:38 UTC

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

Enterprise Application Access (EAA) Issues

Resolved - We can confirm that the issue is now resolved as of 17:00 UTC on December 5, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000ANfpv2SQB or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 5, 17:17 UTC

Investigating - We are investigating an issue with EAA where users experienced errors in the device posture section between 1:25 UTC and 3:00 UTC on December 5, 2023. We are actively investigating the cause and will provide another update as we make progress.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 5, 05:39 UTC

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Web Security Analytics Issues

Resolved - We can confirm that the issue is now resolved as of 17:45 UTC on Dec 1, 2023 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 1, 18:42 UTC

Update - We are currently working on mitigation and will provide another update as we progress. We thank you for your patience.
If you have further questions, please post them on https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ
Dec 1, 17:47 UTC

Update - We are currently working with our third-party provider to mitigate the issue and will provide another update within the next 120 minutes. We thank you for your patience.
If you have further questions, please post them on https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ
Dec 1, 16:04 UTC

Investigating - We are investigating an emerging issue with Web Security Analytics (WSA) related to 5xx error and slowness while opening WSA dashboard. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 1, 15:22 UTC

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.