Akamai Status

Updated

All Systems Operational

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 24, 2025

No incidents reported today.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Enterprise Application Access (EAA) Management Console Issues

Resolved - We can confirm that the issue was mitigated at 6:00 UTC on 21 March, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000LFdNMCA1 or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 21, 10:06 UTC

Monitoring - We have implemented a fix for this issue as of approximately 6:00 UTC on 21 March, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000LFdNMCA1. We will continue to monitor to ensure that the impact has been fully mitigated.
Mar 21, 06:36 UTC

Investigating - We are investigating an issue with EAA where customers are experiencing slowness and availability issues while accessing the management console. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Mar 21, 06:07 UTC

Enterprise Application Access (EAA) Management Console Issues

Resolved - We became aware of an issue with EAA related to Management console being inaccessible due to high connection load on the database that lead to increased CPU utilization.
The issue lasted between 2:00 UTC on 21, March, 2025 and 3:45 UTC on 21, March, 2025.

We can confirm that the issue is now resolved, and the service has resumed normal operation.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 21, 05:03 UTC

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Edge Delivery Issues

Postmortem - Read details
Mar 19, 20:11 UTC

Resolved - We can confirm that the issue was mitigated at 05:15 UTC on 19 March 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000L0QPpCAN or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 19, 14:49 UTC

Monitoring - We have implemented a fix for this issue as of 05:15 UTC on 19 March 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000L0QPpCAN. We will continue to monitor to ensure that the impact has been fully mitigated.
Mar 19, 06:09 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000L0QPpCAN. We will provide the next update as we make progress.
Mar 19, 04:43 UTC

Investigating - We are investigating an issue with the HTTP edge delivery related to latency or connection timeouts. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Mar 19, 03:51 UTC

Mar 18, 2025

Compute Connectivity Issues Impacting EAA and ETP/SIA

Postmortem - Read details
Mar 18, 21:05 UTC

Resolved - We can confirm that the issue was mitigated at 21:34 UTC on March 17, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000KowF3CAJ or reaching out to Akamai Support.We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 18, 16:13 UTC

Monitoring - We have successfully mitigated the issue affecting compute connectivity, which was also impacting non-compute services such as Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). At this time, we are observing more normal operations and do not anticipate further disruptions.

We will continue to monitor the situation closely to ensure system stability and will provide further updates if necessary. Thank you for your patience as we ensure the continued reliability of our services.
Mar 17, 21:15 UTC

Update - We are actively working to resolve the ongoing compute connectivity issues, which are also affecting non-compute services, including Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). Users may have experienced a data backlog in WSA and BEP, but as we continue to address this, we anticipate that the backlog will be cleared. We will provide another update within the next 60 minutes, or sooner if more information becomes available.
Mar 17, 20:26 UTC

Identified - We believe we have identified the cause of the networking issues affecting multiple compute regions. This issue is also impacting non-compute services such as Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). We are actively working on a resolution, and will continue to monitor the situation closely. We will provide another update within the next 60 minutes. Thank you for your continued patience as we work to fully restore service functionality.
Mar 17, 19:37 UTC

Investigating - We are investigating an emerging issue with connectivity affecting multiple compute regions, which is also impacting EAA and ETP/SIA services. This issue is causing disruptions, and we are actively working to resolve it as quickly as possible. We will provide another update within the next 60 minutes. Additional details will soon be posted for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Mar 17, 18:38 UTC

Edge Delivery Issues in multiple Data Centers

Resolved - We became aware of a connectivity issue related to intermittent performance degradation and latency issues on multiple Data Centers. The issue was observed intermittently between 08:26 UTC and 10:54 UTC on March 18, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000KtyFoCAJ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 18, 14:15 UTC

Mar 17, 2025

Mar 16, 2025

No incidents reported.

Mar 15, 2025

EAA MFA Authentication Token Issue via Email

Resolved - The issue affecting Enterprise Application Access (EAA) multi-factor authentication (MFA) tokens sent via email has been fully resolved. After monitoring the situation, we can confirm that everything is functioning as expected. We appreciate your patience throughout this incident. If you encounter any further issues, please don’t hesitate to reach out.
Mar 15, 00:50 UTC

Monitoring - We have implemented a fix for the issue affecting Enterprise Application Access (EAA) multi-factor authentication (MFA) tokens sent via email. Other forms of MFA have been functioning normally throughout this incident. While we believe the issue has been resolved, we will continue to monitor the situation over the next few hours to ensure stability. Thank you for your patience.
Mar 14, 23:54 UTC

Investigating - We are investigating an emerging issue with a third-party service provider affecting Enterprise Application Access (EAA) multi-factor authentication (MFA) tokens sent via email. Other forms of MFA are working normally at this time. We are working closely with the service provider and actively investigating the issue, and we will provide another update as soon as possible.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Mar 14, 23:14 UTC

Mar 14, 2025

Potential Phishing Attempt Targeting Coinbase Customers

Resolved - Akamai is aware of reports regarding a potential phishing scam targeting Coinbase users that involves an Akamai email domain. We take information security very seriously and are actively investigating the matter.

Phishing scams remain a prevalent cyber threat, and we urge all users to exercise caution if they receive unsolicited emails, especially those requesting personal or account information. If you suspect that an email may be a phishing attempt, please treat it as such and avoid clicking any links or providing any sensitive information.

We are working to address the situation and will continue to monitor and mitigate any related risks. In the meantime, we recommend heightened vigilance to help protect your personal information.

Thank you for your understanding as we work to resolve this issue.
Mar 14, 15:00 UTC

Mar 13, 2025

No incidents reported.

Mar 12, 2025

Edge Delivery Issues in Philippines

Resolved - We became aware of an issue with Edge Delivery related to availability and connection failures. The issue lasted between 07:00 UTC on 12 March, 2025 and 07:30 UTC on 12 March, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to Akamai Community or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 12, 07:00 UTC

Mar 11, 2025

Edge Delivery issues in New Jersey, US

Resolved - We became aware of an issue with network connectivity issues related to availability with 5xx errors. The issue lasted between around 00:25-00:35 UTC and 02:00-02:10 UTC on March 11, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000024cspMKAQ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 11, 08:34 UTC

Mar 10, 2025

Web Security Analytics Issue

Resolved - We became aware of an issue with Web Security Analytics (WSA) and Endpoint report related to real time reporting. The issue lasted between 12:30 UTC and 13:00 UTC on March 10, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000024ck6nKAA or reaching out to Akamai Support.We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 10, 14:18 UTC

Service Issue - Network Connectivity - Washington, DC (US-IAD)

Resolved - We recently became aware of intermittent connectivity issues for Compute and Delivery customers with services mapped to our Washington, DC (US-IAD) region. The issue lasted between 17:50 UTC on 10 March 2025 and 18:10 UTC on 10 March 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000025nAKHKA2 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Mar 10, 11:50 UTC