Akamai Status

Updated

Partially Degraded Service

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Degraded Performance

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Degraded Performance

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2025

No incidents reported today.

May 16, 2025

Reporting Service - Enterprise Application Access (EAA)

Resolved - We can confirm that the issue was mitigated at 08:15 UTC on 16 May 2025 and no longer occurring. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence.
May 16, 12:45 UTC

Monitoring - We have implemented a fix for this issue around 08:15 UTC on 16 May 2025; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
May 16, 09:33 UTC

Update - We are continuing to work with subject matter experts to investigate this issue. We will provide an update within the next 60 minutes.
May 16, 08:42 UTC

Investigating - We are investigating an emerging issue with reporting service of Enterprise Application Access (EAA) where users may experience delays to reporting and real time logs. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 16, 07:59 UTC

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

Edge Delivery and Enterprise Application Access (EAA) connectivity issues in Sao Paulo, Brazil

Resolved - We can confirm that the issue was mitigated at 16:47 UTC on May 13, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000PWbTYCA1 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 13, 20:14 UTC

Update - We are continuing to monitor for any further issues; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000PWbTYCA1. We will continue monitoring to ensure the impact has been fully mitigated.
May 13, 19:10 UTC

Monitoring - We became aware of an issue with Edge Delivery and Enterprise Application Access (EAA) related to slowness and connectivity issues. The issue lasted between 16:10 UTC and 16:47 UTC on May 13, 2025. We have implemented a fix for; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000PWbTYCA1 . We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 13, 17:58 UTC

Akamai Multi Factor Authentication (MFA) issues

Resolved - We identified an issue with Akamai MFA between 4:30 UTC and 5:20 UTC on May 13, 2025 where users were unable to access sites that required MFA authentication and experienced "Site cannot be reached" errors. While our SMEs were actively investigating the issue, the services resumed normal operations without Akamai taking any actions. We are in the process of determining the root cause and will take necessary actions. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000PTEg9CAH
May 13, 05:54 UTC

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

Configuration Deployment Issues

Resolved - We can confirm that the issue was mitigated at 02:50 UTC on 8 May 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000P9EP2CAN or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 9, 10:28 UTC

Monitoring - We have implemented a fix for this issue as of 02:50 UTC on 8 May 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000P9EP2CAN. We will continue to monitor to ensure that the impact has been fully mitigated.
May 8, 04:06 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000P9EP2CAN. We will provide the next update as we make progress.
May 8, 03:15 UTC

Investigating - We are investigating an issue with configuration deployment related to activation delays. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 8, 02:53 UTC

May 8, 2025

May 7, 2025

Certificate Provisioning System (CPS) UI Issue

Resolved - We can confirm that the issue was mitigated at 17:34 UTC on May 7, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000P17C1CAJ, or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 7, 17:43 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers have been contacted with instructions to mitigate impacts to their systems or services. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000P17C1CAJ. We will provide the next update as we make progress.
May 7, 04:38 UTC

Update - We are actively investigating this issue. Customers and partners can find more details on Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000P17C1CAJ. We will provide additional updates as further progress is made.
May 7, 00:51 UTC

Investigating - We are investigating an emerging issue with Certificate Provisioning System (CPS) where the user interface fails to display the correct SAN list for a certificate when a user chooses to exclude SAN name(s) on the certificate from the DNS name list on the associated slot. We are actively working with the appropriate SMEs and will provide another update as progress is made. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 7, 00:28 UTC

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.