Investigating - We are investigating an issue with EAA where users experienced errors in the device posture section between 1:25 UTC and 3:00 UTC on December 5, 2023. We are actively investigating the cause and will provide another update as we make progress.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 05, 2023 - 05:39 UTC
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 05, 2023 - 05:39 UTC
Update - Work is ongoing to reinforce the network, and additional deployments will resume after the holiday moratorium. Monitoring of the platform indicates services remain stable, and continue to run at normal operational levels. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB
Nov 22, 2023 - 19:41 UTC
Nov 22, 2023 - 19:41 UTC
Update - We continue to deploy a release to further reinforce the network. Based on current observations, the service has been stable and has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB.
Nov 10, 2023 - 13:54 UTC
Nov 10, 2023 - 13:54 UTC
Update - We continue to deploy a release to further reinforce the network. Based on current observations, the service has been stable for several days and has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB.
Nov 03, 2023 - 17:09 UTC
Nov 03, 2023 - 17:09 UTC
Update - The recurrence of the issue has been addressed and the fix that was initiated previously is in progress. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide as we make progress.
Oct 30, 2023 - 06:58 UTC
Oct 30, 2023 - 06:58 UTC
Update - While we are deploying a fix, we are seeing a recurrence of this issue on a subset of our secure edge delivery network. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB
We will provide an update as we make progress.
Oct 30, 2023 - 04:44 UTC
We will provide an update as we make progress.
Oct 30, 2023 - 04:44 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update post the fix deployment.
Oct 29, 2023 - 00:42 UTC
Oct 29, 2023 - 00:42 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide another update as further information becomes available.
Oct 28, 2023 - 18:13 UTC
Oct 28, 2023 - 18:13 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update within the next 120 minutes.
Oct 28, 2023 - 16:14 UTC
Oct 28, 2023 - 16:14 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update within the next 120 minutes.
Oct 28, 2023 - 14:01 UTC
Oct 28, 2023 - 14:01 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AHl9dgSQB. We will provide an update within the next 120 minutes.
Oct 28, 2023 - 12:00 UTC
Oct 28, 2023 - 12:00 UTC
Investigating - We are investigating an emerging issue with Edge Delivery related a proactive alert that triggered. We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Oct 28, 2023 - 11:11 UTC
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Oct 28, 2023 - 11:11 UTC
About This Site
Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support
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