Akamai Status

Updated

Monitoring - Our third-party service provider has implemented a workaround for this issue; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AoQeDsSQK. We will continue to monitor to ensure that the impact has been fully mitigated.
Jul 16, 2024 - 13:20 UTC

Identified - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AoQeDsSQK?language=en_US. We will provide further updates as we progress.
Jul 15, 2024 - 14:37 UTC

Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AoQeDsSQK?language=en_US. We will provide further updates as we progress.
Jul 12, 2024 - 19:11 UTC

Investigating - We are investigating an emerging issue with a third-party service provider causing delays in log delivery with DataStream 2.0. We are working with the service provider and actively investigating the issue and will provide further updates as we progress.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jul 10, 2024 - 20:26 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

Read our FAQs on the Akamai Community

Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

Account Protector issue

Resolved - We can confirm that the issue is now resolved as of 00:30 UTC on July 27, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AqNdiASQS or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jul 27, 03:59 UTC

Identified - We have identified the cause of the issue and rolled back a release which we believe may have caused this issue as of 00:30 UTC on July 27, 2024. We will continue to monitor to ensure that the impact has been fully mitigated and will provide another update as progress is made.
Jul 27, 00:43 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqNdiASQS. We will provide another update within the next 60 minutes.
Jul 27, 00:20 UTC

Investigating - We are investigating an emerging issue with Account Protector where data sent internally for logging may be missing one segment. We are troubleshooting the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jul 26, 23:53 UTC

Jul 26, 2024

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Edge Delivery Issues in Houston

Resolved - We can confirm that the issue is now resolved on July 20, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AoPCGlSQO or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jul 23, 20:01 UTC

Update - We are continuing to monitor for any further issues; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Jul 16, 14:05 UTC

Monitoring - We have identified an issue with Edge Delivery in our Houston data center where users may experience performance degradation due to the capacity stability issues caused by Hurricane Beryl. The issue was observed between 15:00 UTC to 22:30 UTC on July 8, 2024, and we are currently experiencing a recurrence that started at 1:00 UTC on July 9, 2024. We have moved our traffic to another data center and we are monitoring our systems; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Jul 9, 15:49 UTC

Jul 22, 2024

Web Security Analytics issues

Resolved - We can confirm that the issue is now resolved as of 13:11 UTC on July 22, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000Apn2jqSQA or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jul 22, 16:31 UTC

Update - We are continuing to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Apn2jqSQA
Jul 22, 14:56 UTC

Monitoring - We identified an issue with Web Security Analytics where some customers might have observed errors while loading the application between 12:39 and 13:11 UTC on July 22, 2024. We have implemented a fix for this issue; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jul 22, 14:14 UTC

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Telephony Issues

Resolved - We can confirm that the issue is now resolved as of 12:20 UTC on 18 July 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000ApF8OhSQK or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jul 18, 12:46 UTC

Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ApF8OhSQK. We will provide the next update as we make progress.
Jul 18, 06:54 UTC

Investigating - We are investigating an emerging issue with telephony service related to issues with Singapore support numbers. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jul 18, 06:23 UTC

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Edge Delivery Issues in Dallas Fort Worth (DFW) Region

Resolved - We can confirm that the issue is now resolved as of 22:00 UTC on July 10, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AoQxcpSQC?language=en_US or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jul 16, 19:17 UTC

Monitoring - We have implemented a fix for this issue as of 22:00 UTC on July 10, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AoQxcpSQC?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.
Jul 10, 22:49 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AoQxcpSQC?language=en_US. We will provide another update within the next 60 minutes.
Jul 10, 21:45 UTC

Investigating - We are investigating an emerging issue with edge delivery in our Dallas Fort Worth (DFW) Data Center where customers may experience performance degradation due to a power issue. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jul 10, 20:49 UTC

Jul 15, 2024

WSA and Security Center issues

Resolved - We became aware an issue with WSA and Security Center related to slow loading times and/or 5XX errors that started at around 18:00 UTC on July 15th, 2024.

We can confirm that the issue is now resolved as of 18:50 UTC on July 15th, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000Aov21MSQQ or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jul 15, 21:44 UTC

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.