Akamai Status

Updated

Web Security Analytics Delays

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 12 hours.
Sep 27, 2022 - 22:26 UTC

Investigating - We are investigating an emerging issue with Web Security Analytics (WSA) related to delay data on the WSA dashboard. We are actively investigating the issue and will provide another update within the next 2 hours. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 22, 2022 - 18:11 UTC

Cloudlets Application Issues

Update - We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008ucwygSAA. We will provide another update as we progress.
Sep 23, 2022 - 17:03 UTC

Update - We are continuing to monitor the Cloudlets Application within Akamai's Control Center for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008ucwygSAA. We will provide another update within the next 12 hours.
Jun 14, 2022 - 10:59 UTC

Monitoring - We have implemented a fix for this issue; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Jun 13, 2022 - 21:24 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008ucwygSAA. We will provide another update within the next 2 hours.
Jun 13, 2022 - 20:41 UTC

Investigating - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008ucwygSAA. We will provide another update within the next 60minutes.
Jun 13, 2022 - 19:45 UTC

Monitoring - We have implemented a fix for this issue as of 18:05 UTC on June 13, 2022; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Jun 13, 2022 - 18:40 UTC

Investigating - We are investigating an emerging issue with Cloudlets related to 5xx errors being displayed in the application. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jun 13, 2022 - 18:10 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

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Page Integrity Manager Operational

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Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

ETP: Client Operational

ETP: Configuration Operational

ETP: Connectors Operational

ETP: Name Servers Operational

ETP: Reporting Operational

ETP: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2022

Web Security Analytics availability

Resolved - We identified an issue with Web Security Analytics where a subset of users were unable to access the application. The issue started at 1:30 UTC on 28 September, 2022.

We can confirm that the issue is now resolved as of 2:48 UTC on 28 September, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009DCrgOSAT or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 28, 04:28 UTC

Sep 27, 2022

Unresolved incident: Web Security Analytics Delays.

Sep 26, 2022

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Issues with Web Security Analytics and Security Configurations

Resolved - We can confirm that the issue is now resolved as of 15:20 UTC on 22 September 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009CKuVxSAL or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 23, 05:14 UTC

Monitoring - We continue to work on the issue and can confirm that WSA and the Security Configurations show improvement and returned to normal functionality since 15:20 UTC. . We will continue to monitor to ensure that the impact has been fully mitigated.
Sep 22, 18:29 UTC

Update - We continue to work on the issue and WSA shows improvement and is returning to normal functionality. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009CKuVxSAL. We will provide an update within the next 60 minutes.
Sep 22, 16:59 UTC

Update - We are continuing to investigate this issue. We will provide an update within the next 30 minutes.
Sep 22, 16:07 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009CKuVxSAL. We will provide an update within the next 30 minutes.
Sep 22, 15:31 UTC

Update - We are continuing to investigate this issue.
Sep 22, 15:04 UTC

Investigating - We are investigating an emerging issue with Web Security Analytics and implementation of security configurations. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 22, 14:59 UTC

Sep 22, 2022

Bot Management Issues

Resolved - We can confirm that the issue is now resolved as of 7:15PM UTC on 21 September, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 22, 00:26 UTC

Update - We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009CKDZ9SAP. We will provide another update as we progress.
Sep 21, 22:05 UTC

Monitoring - We have rolled back a release which we believe may have caused this issue as of 7:15PM UTC on 21 September, 2022; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009CKDZ9. We will provide another update as we progress.
Sep 21, 20:03 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. We will provide another update within the next 60 minutes.
Sep 21, 18:26 UTC

Investigating - We have identified an issue with Bot Manager related to errors with new configurations. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 21, 17:50 UTC

Sep 21, 2022

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

Edge Delivery Issues

Postmortem - Read details
Sep 19, 23:31 UTC

Resolved - We can confirm that the issue is now resolved as of 14:30 UTC on September 17th, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009BGAHRSA5 or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 17, 15:46 UTC

Investigating - We are investigating an emerging issue with Edge Delivery related to an increase in errors. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 17, 15:17 UTC

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.