Akamai Status

Updated
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 120 minutes.
Apr 23, 2024 - 20:05 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 60 minutes.
Apr 23, 2024 - 19:14 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 60 minutes.
Apr 23, 2024 - 18:09 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 60 minutes.
Apr 23, 2024 - 17:11 UTC
Investigating - We are investigating an emerging issue with Cloudlets related to Cloudlets requests not going to origin, primarily for Phased Release and Audience Segmentation. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Apr 23, 2024 - 16:41 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

Read our FAQs on the Akamai Community

Content Delivery Degraded Performance
Cloudlets Degraded Performance
Edge Delivery Operational
Global Traffic Management Operational
Image Management Operational
NetStorage Operational
App & Network Security Operational
Account Protector Operational
Akamai Identity Cloud Operational
Bot Management Operational
Edge DNS Operational
Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational
Prolexic Operational
Web Application Firewall Operational
Enterprise Security Operational
Akamai MFA Operational
Enterprise Application Access Operational
Enterprise Application Access: API Service Operational
Enterprise Application Access: Configuration ? Operational
Enterprise Application Access: Reporting ? Operational
ETP/SIA: Client Operational
ETP/SIA: Configuration Operational
ETP/SIA: Connectors Operational
ETP/SIA: Name Servers Operational
ETP/SIA: Reporting Operational
ETP/SIA: Web Proxy Operational
Data Services Operational
Log Delivery ? Operational
mPulse Operational
Reporting Operational
SIEM Data feeds Operational
Web Security Analytics Operational
Configuration Operational
Configuration Deployment Operational
Content Purge Operational
TLS Provisioning Operational
Customer Service Operational
Akamai Control Center Operational
Case Ticketing Operational
Chat Operational
Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2024
Resolved - We can confirm that the issue is now resolved as of 14:11 UTC on April 23, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AfBGKnSQO or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Apr 23, 17:46 UTC
Monitoring - We identified an issue with Edge Delivery related to connectivity issues in the Washington DC area beginning at ~13:31 UTC on April 23, 2024. We have identified the cause of the issue and have rolled back a release which we believe may have caused this issue as of 14:11 UTC on April 23, 2024; based on current observations, the service has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBGKnSQO. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 23, 15:40 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - We identifed an issue with Web Security Analytics related to data availability. The issue was noticed from 13:30 UTC to 14:40 UTC. We have implemented a fix at 14:40 UTC and after monitoring our systems, we can confirm that the issue is resolved as of 14:40 UTC on April 15, 2024, and the service has resumed normal operations. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000Ad30S5SQI or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Apr 15, 15:51 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Postmortem - Read details
Apr 11, 21:50 UTC
Resolved - We can confirm that the issue is now resolved as of 10:08 UTC on April 11, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Apr 11, 19:01 UTC
Update - We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 11, 14:03 UTC
Monitoring - Our third-party service provider has implemented a fix for this issue as of 09:30 on 11 April 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 11, 12:03 UTC
Update - Our third-party service provider has identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will provide an update within the next 120 minutes.
Apr 11, 10:12 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AdoRrhSQE?language=en_US. We will provide an update within the next 60 minutes.
Apr 11, 09:16 UTC
Investigating - We are investigating an issue with a third-party service provider related to Edge Delivery where users may experience re-buffering, latency and performance degradation on their streaming services. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Apr 11, 08:26 UTC
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.