Akamai Status

Updated

Web Security Analytics Delays

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update as progress is made.
Oct 25, 2022 - 16:11 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 12 hours.
Sep 27, 2022 - 22:26 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 12 hours.
Sep 27, 2022 - 06:16 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 12 hours.
Sep 26, 2022 - 19:38 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 12 hours.
Sep 23, 2022 - 17:02 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 12 hours.
Sep 23, 2022 - 06:09 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 120 minutes.
Sep 23, 2022 - 02:34 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 120 minutes.
Sep 23, 2022 - 00:35 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 120 minutes.
Sep 22, 2022 - 22:23 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 120 minutes.
Sep 22, 2022 - 20:32 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT. We will provide another update within the next 120 minutes.
Sep 22, 2022 - 18:43 UTC

Investigating - We are investigating an emerging issue with Web Security Analytics (WSA) related to delay data on the WSA dashboard. We are actively investigating the issue and will provide another update within the next 2 hours. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009BEyfASAT.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 22, 2022 - 18:11 UTC

Edge Delivery issues related to HTTP2 performance

Update - We have identified the cause of the issue, and a fix is being worked on. We will provide another update as we make progress.
Oct 03, 2022 - 21:44 UTC

Investigating - We are investigating an emerging issue with Edge Delivery related to performance degradation using HTTP2. We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Oct 03, 2022 - 20:47 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

Read our FAQs on the Akamai Community

Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Page Integrity Manager Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

ETP: Client Operational

ETP: Configuration Operational

ETP: Connectors Operational

ETP: Name Servers Operational

ETP: Reporting Operational

ETP: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

Reporting Issues

Resolved - We can confirm that the issue is now resolved as of 08:15 UTC on 24 November 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009MlD4vSAF or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 24, 08:55 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009MlD4vSAF. We will provide another update as progress is made.
Nov 24, 04:59 UTC

Investigating - We are investigating an issue with Traffic Reports related to data availability on the Akamai Control Center. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Nov 24, 04:40 UTC

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

Edge delivery issues on Safari browser

Postmortem - Read details
Nov 18, 21:50 UTC

Resolved - We can confirm that the issue is now resolved as of 10:50 UTC on November 18, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 18, 20:23 UTC

Monitoring - We have rolled back the release which we believe has caused this issue, as of 10:50 UTC on November 18, 2022. Based on the current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.

Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support
Nov 18, 11:23 UTC

Update - We have identified the potential cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.
Nov 18, 08:59 UTC

Identified - We have identified the potential cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.
Nov 18, 05:08 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.
Nov 18, 03:29 UTC

Investigating - We are investigating an issue with Safari browser related to the error: "Safari can't open the page / cannot parse response". We are actively investigating the issue and will provide another update within the next 60
minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Nov 18, 02:32 UTC

Nov 17, 2022

No incidents reported.

Nov 16, 2022

Cloudlets portal application and API unavailable

Resolved - We can confirm that the issue is now resolved as of 6:03 UTC on 16 November, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009LauK9SAJ or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 16, 06:24 UTC

Investigating - We are investigating an emerging issue with Cloudlets related to users not being able to access the application. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Nov 16, 05:21 UTC

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.