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Akamai Status

Updated
All Systems Operational

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Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational
Cloudlets Operational
Edge Delivery Operational
Global Traffic Management Operational
Image Management Operational
NetStorage Operational
App & Network Security Operational
Account Protector Operational
Akamai Identity Cloud Operational
Bot Management Operational
Edge DNS Operational
Page Integrity Manager Operational
Prolexic Operational
Web Application Firewall Operational
Enterprise Security Operational
Akamai MFA Operational
Enterprise Application Access Operational
Enterprise Application Access: API Service Operational
ETP/SIA: Client Operational
ETP/SIA: Configuration Operational
ETP/SIA: Connectors Operational
ETP/SIA: Name Servers Operational
ETP/SIA: Reporting Operational
ETP/SIA: Web Proxy Operational
Data Services Operational
Log Delivery ? Operational
mPulse Operational
Reporting Operational
SIEM Data feeds Operational
Web Security Analytics Operational
Configuration Operational
Configuration Deployment Operational
Content Purge Operational
TLS Provisioning Operational
Customer Service Operational
Akamai Control Center Operational
Case Ticketing Operational
Chat Operational
Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Configuration Deployment issues
Postmortem - Read details
May 26, 19:10 UTC
Resolved - We can confirm that the issue is now resolved as of 16:30 UTC on 26 May, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 26, 18:52 UTC
Monitoring - We have implemented a fix for this issue as of 16:30 UTC on May 26, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA. We will continue to monitor to ensure that the impact has been fully mitigated.
May 26, 16:33 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA. We will provide an update within the next 60 minutes.
May 26, 15:29 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sh4b9SAA. We will provide an update within the next 60 minutes.
May 26, 14:32 UTC
Investigating - We are investigating an emerging issue with Configuration Deployment related to delayed metadata activations. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 26, 14:01 UTC
Telephony availability in North America
Resolved - We can confirm that the issue is now resolved as of 16:10 UTC on May 23, 2023, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 26, 14:00 UTC
Monitoring - While we continue working with our third-party service provider, we have implemented a temporary fix for this issue and, based on current observations, the service has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will continue to monitor to ensure that the impact has been fully mitigated.
May 25, 12:45 UTC
Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
May 24, 11:48 UTC
Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
May 22, 10:01 UTC
Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
May 19, 22:04 UTC
Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
May 19, 20:12 UTC
Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
May 19, 18:15 UTC
Update - We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
May 19, 16:16 UTC
Update - Further investigation revealed that Akamai Control Center is not impacted by this issue. Currently, the impact is limited to Telephony services in North America where customers may experience intermittent call disconnections when calling Akamai Technical Support.
Our third-party service provider has identified the cause of the issue, and a fix is being implemented.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM.
We will provide an update within the next 120 minutes.
May 19, 14:23 UTC
Investigating - We are investigating an emerging issue with one of our Service Providers that is impacting Akamai Control Center and Telephony where customers may experience latency/slowness and call disconnections, respectively. We are actively investigating the issue and will provide another update within the next 120 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 19, 13:09 UTC
May 25, 2023
Billing and Traffic reports availability
Resolved - We can confirm that the issue is now resolved as of 11:30 UTC on 25 May 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009sfzUZSAY or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 25, 13:13 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009sfzUZSAY. We will provide another update as we make further progress.
May 25, 07:57 UTC
Investigating - We are investigating an issue with Billing and Traffic reports on Akamai Control Center where a sub set of customers may experience data delays. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 25, 07:42 UTC
May 24, 2023
May 23, 2023

No incidents reported.

May 22, 2023
Edge Delivery and Configuration Deployment issues
Resolved - We can confirm that the issue is resolved as of 17:59 on May 11, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 22, 21:22 UTC
Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 22, 10:05 UTC
Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 17, 10:48 UTC
Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 12, 09:08 UTC
Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 8, 02:48 UTC
Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 5, 19:31 UTC
Update - The platform remains stable. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 5, 07:39 UTC
Monitoring - We have implemented a fix for this issue as of 12:23 UTC on May 4, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will continue to monitor to ensure that the impact has been fully mitigated.
May 4, 14:13 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.

We will provide an update within the next 60 minutes.
May 4, 13:01 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will provide an update within the next 60 minutes.
May 4, 11:40 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will provide an update within the next 60 minutes.
May 4, 10:50 UTC
Update - We identified further issues with Configuration Deployment related to delayed Metadata activation. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 4, 10:20 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009oaIgZSAU.
We will provide an update within the next 60 minutes.
May 4, 10:05 UTC
Update - We are continuing to investigate this issue.
May 4, 09:35 UTC
Investigating - We are investigating an emerging issue with Edge Delivery Network. We are in the process of determining the impact. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 4, 09:35 UTC
Certificate Provisioning Service (CPS) issues
Resolved - We can confirm that the issue is now resolved as of 09:26 UTC on May 18, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 22, 16:48 UTC
Update - We continue monitoring the service. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will provide another update as we make progress.
May 22, 10:04 UTC
Monitoring - We have implemented a workaround for this issue as of 7:05 UTC on 18 May, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will continue to monitor to ensure that the impact has been fully mitigated.
May 18, 08:12 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will provide another update as we make progress
May 18, 04:55 UTC
Investigating - We are investigating a recurrence of the previous CPS issue (https://www.akamaistatus.com/incidents/bf13wbw04259). We are actively investigating the issue and will provide another update within the next 120 minutes.

Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM or reaching out to Akamai Support.
May 18, 03:21 UTC
May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
May 18, 2023
Certificate Provisioning Service (CPS) issues
Resolved - We can confirm that the issue is now resolved as of 1:45 UTC on 18 May, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 18, 02:08 UTC
Investigating - We are investigating an emerging issue with Certificate Provisioning Service (CPS) where users may not be being able to modify certificates. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 18, 01:22 UTC
May 17, 2023
May 16, 2023
"Traffic by Hostname" report issues
Resolved - We can confirm that the issue is now resolved as of 13:15 UTC on May 16, 2023 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009qc63VSAQ or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support.
We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 16, 15:21 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009qc63VSAQ.
We will provide another update within the next 120 minutes.
May 16, 13:42 UTC
Investigating - We are aware of an emerging issue with "Traffic by Hostname" report related to incorrect data. We are actively investigating the issue and will provide another update within the next 60 minutes. If you have questions or are experiencing impact due to this issue, please contact Akamai Technical Support.

In the interest of time, we are providing you the most current information available, which is subject to changes, corrections, and updates.
May 16, 12:48 UTC
Phone issues in Japan
Resolved - We can confirm that the issue is now resolved as of 2:00 UTC on 16 May, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009qbUOxSAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 16, 03:59 UTC
Update - We are investigating an emerging issue with a third-party service provider causing issue with Support Services Phones local numbers in Japan. We are working with the service provider and will provide another update as progress is being made.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 15, 21:01 UTC
Investigating - We are investigating an emerging issue with Support Services Phones local numbers in Japan related to inbound phone lines being down and customers are unable to call into Akamai Technical Support. We are actively investigating the issue and will provide another update within the next 60 minutes.
May 15, 20:02 UTC
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