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Akamai Status

Updated
All Systems Operational

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational
Cloudlets Operational
Edge Delivery Operational
Global Traffic Management Operational
Image Management Operational
NetStorage Operational
App & Network Security Operational
Account Protector Operational
Akamai Identity Cloud Operational
Bot Management Operational
Edge DNS Operational
Page Integrity Manager Operational
Prolexic Operational
Web Application Firewall Operational
Enterprise Security Operational
Akamai MFA Operational
Enterprise Application Access Operational
Enterprise Application Access: API Service Operational
ETP: Client Operational
ETP: Configuration Operational
ETP: Connectors Operational
ETP: Name Servers Operational
ETP: Reporting Operational
ETP: Web Proxy Operational
Data Services Operational
Log Delivery ? Operational
mPulse Operational
Reporting Operational
SIEM Data feeds Operational
Web Security Analytics Operational
Configuration Operational
Configuration Deployment Operational
Content Purge Operational
TLS Provisioning Operational
Customer Service Operational
Akamai Control Center Operational
Case Ticketing Operational
Chat Operational
Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Alert Configuration and Reporting Issues
Resolved - We can confirm that the issue is now resolved as of 07:00 UTC on 19 May, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 19, 07:21 UTC
Update - The issue is also impacting customers' ability to manage their alert configurations. We are continuing to investigate this issue.

Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/group/0F90f000000DFgxCAG. We will provide an update when further information becomes available.
May 19, 05:10 UTC
Update - We are continuing to investigate this issue. We will provide an update as soon as we have more news to share about the issue and mitigation.
May 19, 04:14 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/group/0F90f000000DFgxCAG. We will provide an update within the next 120 minutes.
May 19, 02:26 UTC
Investigating - We are investigating an issue with Akamai Control Center related to reporting issues. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 19, 01:16 UTC
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Web Security Analytics Issues
Resolved - We can confirm that the issue is now resolved at approximately 17:30 UTC of May 16th, 2022 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 16, 19:17 UTC
Investigating - We are investigating an issue with Web Security Analytics related to a degradation in reports. We are actively investigating the issue and will provide another update within the next 3 hours.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 16, 16:42 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Certificate Provisioning Service Issues
Resolved - We can confirm that the issue is now resolved as of 18:11 UTC on May 11, 2022 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 12, 18:23 UTC
Monitoring - Our third-party service provider has identified the cause of the issue, and they have implemented a fix for this issue as of 18:11 UTC on May 11, 2022, 2022; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
May 11, 20:27 UTC
Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oTfTvSAK. We will provide another update within the next 12 hours.
May 11, 10:39 UTC
Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oTfTvSAK. We will provide another update within the next 6 hours.
May 11, 05:03 UTC
Update - We are continuing to investigate this issue.
May 11, 05:03 UTC
Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oTfTvSAK. We will provide another update within the next 5 hours.
May 10, 23:25 UTC
Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oTfTvSAK. We will provide another update within the next 3 hours.
May 10, 20:26 UTC
Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oTfTvSAK. We will provide another update within the next 2 hours.
May 10, 18:27 UTC
Investigating - We are investigating an emerging issue with a third-party service provider causing certificates to get stuck when customers try to perform a san-modification, renewal or create a new certificate with Certificate Provisioning Service. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 10, 17:28 UTC
Case Management System Issues
Resolved - We can confirm that the issue is now fully resolved as of 01:26 UTC on 12 May 2022 and the service has resumed normal operation.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements and prevent a recurrence of this issue.
May 12, 04:25 UTC
Monitoring - The issue was caused by a third-party service provider. They have identified the cause and a fix for this issue has been rolled out as of 1:15 UTC on May 12 2022. Based on current observations, the service has resumed normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
May 12, 01:29 UTC
Update - We are continuing to investigate this issue.
May 12, 01:27 UTC
Investigating - We are investigating an intermittent issue with our case management system and our teams may not be able to respond in a timely manner. If there are any urgent technical support issues, please call Akamai Technical Support. We will post the next update in the next 60 minutes.

Global hotline numbers are listed here: https://www.akamai.com/global-services/support/global-support-phone-numbers
May 12, 01:19 UTC
Certificate Provisioning Service Issues
Resolved - We can confirm that the issue is now resolved as of 00:25 UTC on May 12, 2022 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 12, 00:42 UTC
Update - We continue to monitor to ensure that the impact has been fully mitigated.
May 11, 20:51 UTC
Monitoring - We have implemented a fix for this issue as of 17:07 UTC on May 11, 2022; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
May 11, 18:11 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. We will provide an update within the next 60 minutes.
May 11, 17:10 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008pm47qSAA. We will provide an update within the next 60 minutes.
May 11, 16:06 UTC
Investigating - We are investigating an emerging issue with Certificate Provisioning Service related to slowness and intermittent errors showing while loading. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 11, 15:35 UTC
May 11, 2022
Telephony Services Issues
Resolved - We can confirm that the issue is now resolved as of 21:20 UTC on May 11, 2022 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 11, 21:52 UTC
Monitoring - Our third-party service provider has implemented a fix for this issue as of 07:30 UTC on 11 May 2022; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated, and will provide another update within the next 24 hours.
May 11, 09:16 UTC
Update - We are continuing to investigate this issue. We will provide an update as soon as we have more news to share about the issue and mitigation.
May 11, 07:43 UTC
Update - We are continuing to investigate this issue. In the meantime, if you need to open a support case, please do so via our Akamai Control Center portal (ACC), AkaChat or via email. We will provide an update as soon as we have more news to share about the issue and mitigation.
May 11, 02:22 UTC
Update - We are continuing to investigate this issue. We will provide an update as soon as we have more news to share about the issue and mitigation.
May 10, 21:44 UTC
Update - We are continuing to investigate this issue.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oThgySAC.
We will provide an update within the next 60 minutes.
May 10, 20:34 UTC
Update - We are continuing to investigate this issue.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oThgySAC.
We will provide an update within the next 60 minutes.
May 10, 19:39 UTC
Update - We are continuing to investigate this issue.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008oThgySAC.
We will provide an update within the next 60 minutes.
May 10, 18:31 UTC
Investigating - We are investigating an emerging issue with our phone systems related to callers being inaudible. We are actively investigating the issue and will provide another update within the next 30 minutes.

In the meantime, if you need to open a support case, please do so via our Akamai Control Center portal (ACC) or email.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 10, 17:47 UTC
May 10, 2022
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

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