Origin Server Connectivity Issues with Elevated Errors in APAC Region
Update - We are continuing to monitor to ensure the impact has been fully mitigated.Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001V5RQqCAN
Sep 22, 2026 - 21:06 UTC
Update - We have identified that this issue was likely due to upstream congestion related to unexpected maintenance on subsea cables. The impact was primarily observed when requests from outside the APAC region were routed to origins in the APAC region, and when requests from the APAC region were routed to origins outside the region. We are working with the upstream ISP(s) to gather additional details.Based on our current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001V5RQqCAN. We will continue to monitor to ensure the impact has been fully mitigated.
Sep 22, 2026 - 14:28 UTC
Monitoring - We became aware of an issue with origin server connectivity that caused intermittent connectivity issues and elevated errors for some customers in affected regions. The issue was resolved at approximately 11:41 UTC on 22 September, 2026. The issue appears to have self-corrected; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to help prevent a recurrence of this issue.
Sep 22, 2026 - 13:19 UTC
Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan
Update - We will continue to monitor the network performance until the maintenance concludes. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001V0be8CAB. We will provide the next update as we make progress.
Sep 22, 2026 - 07:41 UTC
Investigating - Scheduled upstream provider maintenance is currently taking place along network routes connecting Singapore, Hong Kong, and Japan from September 18, 2026 at 06:30 UTC through October 3, 2026 at 23:59 UTC. While core service remains operational, customers in the affected regions may notice increased latency during peak traffic hours. We are monitoring network performance until maintenance concludes.Customers and partners with a valid Control Center login can find updates at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 22, 2026 - 00:30 UTC

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Sep 22, 2026

Unresolved incidents: Origin Server Connectivity Issues with Elevated Errors in APAC Region, Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Case Ticketing Issue
Resolved - We can confirm that the issue was mitigated at 12:20 UTC on Sep 16, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001U5jVxCAJ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 16, 13:58 UTC
Monitoring - The third-party provider has implemented a fix for this issue as of 12:20 UTC on 16 Sep,2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001U5jVxCAJ. We will continue to monitor to ensure that the impact has been fully mitigated
Sep 16, 12:44 UTC
Update - We are continuing to work our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001U5jVxCAJ.
Sep 16, 12:09 UTC
Investigating - We are investigating an emerging issue with a third-party service provider where users might experience issues creating new tickets with Akamai Support. The issue appears to have started around 08:00 UTC on Sep 16, 2026. The customers can use https://control.akamai.com/apps/support-ui/#/contact-support or reach out to country-specific support numbers for urgent cases. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes.
Sep 16, 10:51 UTC
Performance issues in HTTPS edge delivery network
Resolved - We can confirm that the issue was mitigated at 00:57 UTC on 15 September 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001TpkinCAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 16, 01:36 UTC
Update - We are continuing to monitor the issue to ensure that the impact is fully mitigated. We will provide the next update as we make progress. We apologize for the impact.
Sep 15, 12:59 UTC
Update - We are continuing to monitor the issue to ensure that the impact is fully mitigated. We will provide the next update as we make progress. We apologize for the impact.
Sep 15, 09:24 UTC
Monitoring - We became aware of an issue with the HTTPS edge delivery network related to performance issues. The issue lasted between 00:45 UTC and 00:57 UTC on 15 September 2026. We have implemented a fix for this issue, which we believe may have caused the issue; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001TpkinCAB. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 15, 03:21 UTC

Sep 15, 2026

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Edge Delivery Increased Latency in US East (IAD)
Resolved - We can confirm that the issue was mitigated at 00:10 UTC on 11 September 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001T8d9uCAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 11, 10:24 UTC
Monitoring - We have implemented a fix for this issue as of 18:10 UTC on 10 September 2026; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Sep 10, 18:21 UTC
Identified - We have identified the cause of the issue and are implementing a fix. We initially mentioned elevated 403 errors in this status page post as an additional symptom of the incident. That was incorrect, and we have removed the reference. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001T8d9uCAB. We will provide another update within the next 60 minutes.
Sep 10, 17:58 UTC
Investigating - We are investigating an emerging issue with Edge Delivery related to increased latency and elevated end user 403 errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 10, 17:37 UTC

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

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