Update - We have successfully resolved the connectivity issues affecting our US-MIA (Miami) data center. We will be monitoring this to ensure that it remains stable. Regarding the other US regions, we are continuing to implement a fix. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000V3rhNCAR. We will provide another update as progress is made.
Jul 19, 2025 - 16:46 UTC
Jul 19, 2025 - 16:46 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000V3rhNCAR. We will provide an update as progress is made.
Jul 19, 2025 - 15:06 UTC
Jul 19, 2025 - 15:06 UTC
Investigating - We are experiencing a recurrence of the issue. The issue started happening again at 12:57 UTC. We are actively investigating the issue and will provide another update as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D7a7000006rI3N?s1oid=00DA0000000Hu5a.
Jul 19, 2025 - 14:08 UTC
Jul 19, 2025 - 14:08 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D7a7000006rI3N?s1oid=00DA0000000Hu5a. We will provide updates as progress is made.
Jul 18, 2025 - 02:21 UTC
Jul 18, 2025 - 02:21 UTC
Update - We are continuing work to identify and mitigate the root cause while applying short term mitigation steps as necessary to minimize customer impact. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D7a7000006rI3N?s1oid=00DA0000000Hu5a. We will provide updates as progress is made.
Jul 17, 2025 - 22:28 UTC
Jul 17, 2025 - 22:28 UTC
Investigating - We are continuing work to identify and mitigate the root cause while applying short term mitigation steps as necessary to minimize customer impact. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D7a7000006rI3N?s1oid=00DA0000000Hu5a. We will provide an update within the next 120 minutes.
Jul 17, 2025 - 20:31 UTC
Jul 17, 2025 - 20:31 UTC
Monitoring - We became aware of an issue with Edge Delivery related to a percentage of requests for Akamai-hosted resources failing due to connectivity issues in a subset of US regions. The issue lasted between approximately 15:20 UTC on July 17, 2025 and 17:15 UTC on July 17, 2025. We have implemented a fix and based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D7a7000006rI3N?s1oid=00DA0000000Hu5a. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jul 17, 2025 - 18:07 UTC
Jul 17, 2025 - 18:07 UTC
Monitoring - Our third-party service provider has implemented a fix for this issue as of 12:30 UTC on July 17, 2025 based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000V1LXICA3. We will continue to monitor to ensure that the impact has been fully mitigated.
Jul 17, 2025 - 13:01 UTC
Jul 17, 2025 - 13:01 UTC
Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000V1LXICA3. We will provide an update within the next 240 minutes.
Jul 17, 2025 - 11:57 UTC
Jul 17, 2025 - 11:57 UTC
Investigating - We are investigating an emerging issue with a third-party service provider causing Edge Delivery issues in India. We are working with the service provider and actively investigating the issue and will provide another update within the next 90 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jul 17, 2025 - 11:00 UTC
Jul 17, 2025 - 11:00 UTC
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Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support
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