Akamai Status

Updated

Billing Application Issues

Update - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008W3AdlSAF. We will provide another update within the next 48 hours.
Jan 26, 15:35 UTC

Update - We are continuing to work on a fix for this issue. We will provide another update on January 26th, 2022 during US east hours.
Jan 25, 22:16 UTC

Update - We are continuing to work on a fix for this issue.
Jan 25, 22:15 UTC

Update - We are continuing to work on a fix for this issue.
Jan 25, 20:16 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008W3AdlSAF. We will provide another update within the next 5 hours.
Jan 25, 15:35 UTC

Investigating - We are investigating an emerging issue with the Billing Application related to data gaps for Media Analytics. We are actively investigating the issue and will provide another update within the next 30 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jan 25, 15:07 UTC

Reporting Availability

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008W1PWLSA3. We will provide an update within the next 48 hours.
Jan 26, 02:20 UTC

Investigating - We are investigating an emerging issue with Reporting related to Traffic Reports on Akamai Control Center where users may see a gap between 00:15 and 03:00 UTC on January 20, 2022. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jan 21, 09:15 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Page Integrity Manager Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

ETP: Client Operational

ETP: Configuration Operational

ETP: Connectors Operational

ETP: Name Servers Operational

ETP: Reporting Operational

ETP: Web Proxy Operational

Data Services Degraded Performance

Log Delivery Operational

mPulse Operational

Reporting Degraded Performance

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2022

Unresolved incidents: Billing Application Issues, Reporting Availability.

Jan 25, 2022

Content Purge Issues

Resolved - There was an issue with Fast Purge related to some customer purges showing as succeeding when the content was not actually purged. The issue started at 16:08 UTC, and was resolved at 19:27 UTC on January 25, 2021. The service has resumed normal operations.

Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00008W3PLsSAN or by reaching out to Akamai Technical Support.
Jan 25, 19:30 UTC

Jan 24, 2022

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

Jan 20, 2022

Telephony Availability

Resolved - We can confirm that the issue is now resolved as of 07:20 UTC on 5 January 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 20, 07:50 UTC

Identified - We have identified the cause of the issue, and isolated the problem. The impact is limited to calls being routed to a specific geography. Calls to our support teams overall are functioning as expected.
Jan 20, 06:55 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008W0fHMSAZ. We will provide an update within the next 60 minutes.
Jan 20, 06:08 UTC

Investigating - We are investigating an emerging issue with telephone services related to availability with calls. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jan 20, 05:16 UTC

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.