Global Latency and Connectivity Issues
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700000YsqBmCAJ.
Resolved
We can confirm that the issue was mitigated at 10:50 UTC on August 27, 2025, and the service has continued normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000YsqBmCAJ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
Between 10:35 UTC and 10:50 UTC on August 27, 2025, some users may have experienced increased latency or reachability issues across 500+ global regions. Preliminary investigation indicates the issue was linked to a router configuration change. The change was promptly rolled back at 10:39 UTC after anomalies were detected. We believe the rollback has mitigated the immediate impact. Our teams are actively investigating the root cause of the issue and assessing the full scope of its effects. We will share further updates as soon as more information becomes available. We apologize for the disruption and appreciate your patience as we continue to resolve this matter. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates.
This incident affected: Content Delivery (Edge Delivery).