Certificate Provisioning System (CPS) UI visibility issues
Incident
Report for Akamai
Resolved
We can confirm that the issue was mitigated at 01:30 UTC on 11 June 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000RfZQuCAN or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Identified
After additional investigation we have been able to link this issue to a recent software release, with that information it was decided to rollback the after mentioned release instead of continuing with the original plan of releasing a fix. Customers and partners can find more details on the Akamai Community. The rollback is schedule for today June 10th, 2024 at 23:30 UTC (18:30 US EST) and we will provide an update once the rollback is completed.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000RfZQuCAN. We will provide an update as progress is made.
Investigating
We are continuing to work on the fix, the plan is to deploy it tomorrow June 10th during US hours. Customers and partners can find more details on the Akamai Community. We will provide an update tomorrow June 10th early US hours.
Identified
We became aware of an issue with Certificate Provisioning System (CPS) where users may experience issues with AUTHZ LE token certificates not being visible on the CPS UI, this could make difficult rotate certificates. The issue appears to have started around June 4th, 2025. We have identified the cause of the issue, and a fix is being prepared by the proper SMEs. Customers and partners can find more details on the Akamai Community. We will provide an update within the next 60 minutes.
This incident affected: Configuration (TLS Provisioning).