Phone issues in Japan
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 2:00 UTC on 16 May, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009qbUOxSAM or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are investigating an emerging issue with a third-party service provider causing issue with Support Services Phones local numbers in Japan. We are working with the service provider and will provide another update as progress is being made.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Investigating
We are investigating an emerging issue with Support Services Phones local numbers in Japan related to inbound phone lines being down and customers are unable to call into Akamai Technical Support. We are actively investigating the issue and will provide another update within the next 60 minutes.
This incident affected: Customer Service (Telephony).