We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Posted May 16, 2023 - 03:59 UTC
We are investigating an emerging issue with a third-party service provider causing issue with Support Services Phones local numbers in Japan. We are working with the service provider and will provide another update as progress is being made.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Posted May 15, 2023 - 21:01 UTC
We are investigating an emerging issue with Support Services Phones local numbers in Japan related to inbound phone lines being down and customers are unable to call into Akamai Technical Support. We are actively investigating the issue and will provide another update within the next 60 minutes.
Posted May 15, 2023 - 20:02 UTC
This incident affected: Customer Service (Telephony).