Akamai Status

Updated

Web Security Analytics degradation in reports

Incident Report for Akamai

Resolved

After monitoring the performance during peak, we can confirm that the issue was mitigated at 16:10 UTC on April 2, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MVO5mCAH or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Posted Apr 02, 2025 - 22:07 UTC

Monitoring

We have rolled back a release which we believe have caused this issue as of 16:10 UTC on April 2, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MVO5mCAH. We will continue to monitor to ensure that the impact has been fully mitigated.

Posted Apr 02, 2025 - 17:01 UTC

Investigating

We are investigating an emerging issue with Web Security Analytics (WSA) related to degradation of reports with rebuffering and loading page. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Posted Apr 02, 2025 - 16:38 UTC

This incident affected: Data Services (Web Security Analytics).