We have implemented a fix for this issue as of 13:12 UTC on April 20, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000014QIlOCAW. We will continue to monitor to ensure that the impact has been fully mitigated.
Posted Apr 20, 2026 - 13:54 UTC
Update
We are continuing to investigate this issue.
Posted Apr 20, 2026 - 12:58 UTC
Investigating
We are investigating an emerging issue with edge delivery in our Frankfurt (DE-FRA-2) Data Center where customers may experience performance degradation. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Posted Apr 20, 2026 - 12:25 UTC
This incident affects: Content Delivery (Edge Delivery) and Enterprise Security (Enterprise Application Access).
