Customers may experience 500 errors when uploading large files to NetStorage
Incident
Report for Akamai
Resolved
In our previous post we mentioned that we were implementing a fix, however the correct status at that time was that we were working to mitigate the issue via a software rollback. We apologize for the miscommunication.At this time we can confirm that the issue was mitigated at 16:51 UTC on 2 May, 2025 and the service has resumed normal operation. We aim to fix the issue long-term with an update to the NetStorage service.Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to work on implementing a fix for this issue. Customers and partners can find more details on the Akamai Community. We will provide an update within the next 24 hours.
Identified
We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community. We will provide an update within the next 24 hours.
Update
We are continuing to investigate this issue. We will provide an update within the next 60 minutes.
Update
We are continuing to investigate this issue. We have identified that the issue is specific to ZIP file uploads when the "Serve from ZIP" option is enabled. We will provide an update within the next 60 minutes.
Investigating
We are investigating an emerging issue with NetStorage related to 500 errors when uploading large files of roughly 2GB or larger. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (NetStorage).