Edge Delivery issues in India
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000c0cXWCAY.
Resolved
We can confirm that the issue was mitigated at 14:30 UTC on September 27, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to:https://community.akamai.com/customers/s/feed/0D5a700000c0cXWCAY or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
Our provider has implemented a fix for this issue as of 14:30 UTC on September 27, 2025; based on current observations, the service has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000c0cXWCAY. We will continue to monitor to ensure that the impact has been fully mitigated.
Identified
We are continuing to experience connection issues. We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000c0cXWCAY. We will provide an update as we make progress.
Monitoring
Our provider has implemented a fix for this issue as of 12:19 UTC on September 27, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000c0cXWCAY. We will continue to monitor to ensure that the impact has been fully mitigated.
Investigating
We are investigating an emerging issue with Edge Delivery related to availability issues in India. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Edge Delivery).