We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Posted Jan 18, 2023 - 08:19 UTC
Our Vendor has fixed the issue at their end as of 07:03 UTC on 18 January, 2023; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Posted Jan 18, 2023 - 07:19 UTC
We are continuing to work with our provider to investigate this issue. The data is now loading as of 05:30 UTC on the 18th of January 2023. However, customers may continue to experience intermittent slowness while accessing the application.
We are investigating an emerging issue with Web Security Analytics (WSA) related to data availability with blank dashboards being displayed. We are actively investigating the issue and will provide another update within the next 60 minutes.