Web Security Analytics availability
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 07:03 UTC on 18 January, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
Our Vendor has fixed the issue at their end as of 07:03 UTC on 18 January, 2023; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Update
We are continuing to work with our provider to investigate this issue. The data is now loading as of 05:30 UTC on the 18th of January 2023. However, customers may continue to experience intermittent slowness while accessing the application.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009VY9ITSA1
We will post another update as we make progress.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009VY9ITSA1
We will post another update as we make progress.
Investigating
We are investigating an emerging issue with Web Security Analytics (WSA) related to data availability with blank dashboards being displayed. We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Data Services (Web Security Analytics).