Edge Delivery issues in the USA (East Coast)
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 11:20 UTC on 24 January 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do00001zehFeKAI or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to work with our third-party network provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zehFeKAI. We will provide an update as we make progress.
Identified
We have identified that the issue is being caused by a third-party network provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zehFeKAI. We will provide an update within the next 120 minutes.
Investigating
We are investigating an emerging issue with Edge Delivery related to issues where end-users in the East Coast of the USA may experience performance degradation. We are actively investigating the issue and will provide another update within the next 60 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Edge Delivery).