Edge delivery issues on Safari browser
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: <link>.
Resolved
We can confirm that the issue is now resolved as of 10:50 UTC on November 18, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have rolled back the release which we believe has caused this issue, as of 10:50 UTC on November 18, 2022. Based on the current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support
Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support
Update
We have identified the potential cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.
Identified
We have identified the potential cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.
Investigating
We are investigating an issue with Safari browser related to the error: "Safari can't open the page / cannot parse response". We are actively investigating the issue and will provide another update within the next 60
minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Edge Delivery).