Prolexic IP Protect Issues
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D54R00008FH8PySAL.
Resolved
We can confirm that the issue is now resolved as of 17:56 UTC on 12 October, 2021 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/feed/0D54R00008FH8PySAL or reaching out to Akamai Support.
Monitoring
We have implemented a fix for this issue as of 17:35 UTC on 12 October, 2021; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008FH8PySAL.
Investigating
We are investigating an emerging issue with our IPProtect services.
If you have questions or are experiencing an impact due to this issue, please contact the Security Operations Control Center. Contact information is available at https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp.
If you have questions or are experiencing an impact due to this issue, please contact the Security Operations Control Center. Contact information is available at https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp.
This incident affected: App & Network Security (Prolexic).