Akamai Status

Updated

Akamai MFA and EAA SMS Delivery Issues

Incident Report for Akamai

Resolved

Our MFA's SMS message delivery service provider has marked this incident as resolved at 23:08 UTC on October 20, 2025; based on current observations, the service has resumed normal operations.

Posted Oct 21, 2025 - 01:00 UTC

Monitoring

Between 07:30 UTC and 12:15 UTC, our MFA product experienced service disruption due to an outage experienced by a 3rd party service provider. Our services have largely recovered and are operational, but some users may continue to experience intermittent delays in SMS delivery.

Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000eZfJOCA0?language=en_US

Posted Oct 20, 2025 - 15:33 UTC

This incident affected: Enterprise Security (Akamai MFA, Enterprise Application Access).