Edge DNS issue
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of approximately 14:50 UTC on December 24, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B4bIULSQ2 or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Identified
We have identified the cause of the issue, and a fix is being implemented.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4bIULSQ2
We will provide an update as we progress.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4bIULSQ2
We will provide an update as we progress.
Update
We are continuing to investigate the issue and shall provide an update as we progress.
Investigating
We are investigating an emerging issue with Edge DNS related to propagation delay where Edge DNS zone activation is in pending state for a while. We are actively investigating the issue and will provide another update within the next 30 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: App & Network Security (Edge DNS).