Reporting Service - Enterprise Application Access (EAA)
Incident
Report for Akamai
Resolved
We can confirm that the issue was mitigated at 08:15 UTC on 16 May 2025 and no longer occurring. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence.
Monitoring
We have implemented a fix for this issue around 08:15 UTC on 16 May 2025; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Update
We are continuing to work with subject matter experts to investigate this issue. We will provide an update within the next 60 minutes.
Investigating
We are investigating an emerging issue with reporting service of Enterprise Application Access (EAA) where users may experience delays to reporting and real time logs. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Enterprise Security (Enterprise Application Access: Reporting).