Certificate Provisioning System (CPS) UI Issue
Incident
Report for Akamai
Resolved
We can confirm that the issue was mitigated at 17:34 UTC on May 7, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000P17C1CAJ, or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Identified
We have identified the cause of the issue, and a fix is being implemented. Customers have been contacted with instructions to mitigate impacts to their systems or services. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000P17C1CAJ. We will provide the next update as we make progress.
Update
We are actively investigating this issue. Customers and partners can find more details on Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000P17C1CAJ. We will provide additional updates as further progress is made.
Investigating
We are investigating an emerging issue with Certificate Provisioning System (CPS) where the user interface fails to display the correct SAN list for a certificate when a user chooses to exclude SAN name(s) on the certificate from the DNS name list on the associated slot. We are actively working with the appropriate SMEs and will provide another update as progress is made. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Configuration (TLS Provisioning).