Cloudlets Issue in Staging
Incident
Report for Akamai
Resolved
We can confirm that the issue was mitigated at 11:20 UTC on April 7, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MqlhcCAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
The investigation revealed that the issue was related to a recent change in a software related to metadata activation. Our subject matter experts have rolled back the change to mitigate the impact allowing the tower activation to proceed without any new stalling and are working on a plan for the already stalled configurations. The rollback was completed at 11:20 UTC on April 7, 2025. We will continue to investigate the root cause of this issue and will take appropriate preventive actions. We are continuing to monitor to ensure that the impact has been fully mitigated and will provide the next update as we make progress.
Identified
We have identified the issue and currently working to mitigate the issue. We will provide another update within the next 60 minutes. We thank you for your patience.
Update
We are continuing to investigate this issue. The appropriate subject matter experts are engaged. We will continue to provide hourly updates until we have a clearer picture about the mitigation plan. Subsequent updates around mitigation status will be posted as progress is made.
Investigating
We are aware of an issue with Cloudlets policy activations where the customers are receiving a 5XX error when trying to make any new Cloudlet changes on the staging network. The issue appears to have started around 00:00 UTC on 5th April 2025. The impact is limited to staging activations only and there is no impact for production activations. There is no impact on Cloudlets product functionality as well. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Configuration (Configuration Deployment).