Web Security Analytics Issues
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 17:45 UTC on Dec 1, 2023 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are currently working on mitigation and will provide another update as we progress. We thank you for your patience.
If you have further questions, please post them on https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ
If you have further questions, please post them on https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ
Update
We are currently working with our third-party provider to mitigate the issue and will provide another update within the next 120 minutes. We thank you for your patience.
If you have further questions, please post them on https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ
If you have further questions, please post them on https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ
Investigating
We are investigating an emerging issue with Web Security Analytics (WSA) related to 5xx error and slowness while opening WSA dashboard. We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/feed/0D54R0000AN9bE6SQJ), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Data Services (Web Security Analytics).