Edge Delivery issues in India
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 14:40 UTC on 27 December 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B4bvEdSQI or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4bvEdSQI
We will provide further updates as we progress.
We will provide further updates as we progress.
Update
We are continuing to monitor for any further issues.
Monitoring
We have implemented a fix for this issue as of 14:40 UTC on December 27, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4bvEdSQI
We will continue to monitor to ensure that the impact has been fully mitigated.
We will continue to monitor to ensure that the impact has been fully mitigated.
Identified
We have identified the cause of the issue, and a fix is being implemented.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4bvEdSQI
We will provide an update as we progress.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4bvEdSQI
We will provide an update as we progress.
Investigating
We are investigating an emerging issue with one of our Data Centers in Mumbai (India) due to which customers in India may experience rebuffering and slower domain performance. We are actively investigating the issue and will provide another update within the next 30 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Edge Delivery).