Enhanced Content Control Utility (ECCU) Purge issues
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 20:30 UTC on February 03, 2023 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/feed/0D54R00009YqMxiSAF or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have implemented a fix for this issue as of 02:15 UTC on 3 February 2023; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009YqMxiSAF. We will provide another update within the next 120 minutes.
Investigating
We are investigating an emerging issue with Enhanced Content Control Utility (ECCU) Purge, in which some users may have observed the request failing. This issue has no impact on Fast Purge. We are actively investigating the issue and will provide another update within the next 180 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Configuration (Content Purge).