Edge Delivery and Enterprise Application Access (EAA) connectivity issues in Sao Paulo, Brazil
Incident
Report for Akamai
Resolved
We can confirm that the issue was mitigated at 16:47 UTC on May 13, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000PWbTYCA1 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to monitor for any further issues; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000PWbTYCA1. We will continue monitoring to ensure the impact has been fully mitigated.
Monitoring
We became aware of an issue with Edge Delivery and Enterprise Application Access (EAA) related to slowness and connectivity issues. The issue lasted between 16:10 UTC and 16:47 UTC on May 13, 2025. We have implemented a fix for; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000PWbTYCA1 . We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
This incident affected: Content Delivery (Edge Delivery) and Enterprise Security (Enterprise Application Access).