Web Security Analytics and Reporting Issues
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK
Resolved
We can confirm that the issue was mitigated at 01:04 UTC on October 27, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.01:04 UTC
Monitoring
We have implemented a fix for what we believe may have caused this issue as of 01:04 UTC on October 27, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK. We will continue to monitor to ensure that the impact has been fully mitigated
Update
We are continuing to work on the fix for this issue. Subsequent updates will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK.
Update
We are continuing to work on the fix for this issue. Subsequent updates will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK.
Update
We are continuing to work on the fix for this issue. Subsequence updates will be posted as progress is made. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Identified
We have identified an issue with Web Security Analytics and Bot Endpoint Protection reports related to degradation in those reports. We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK. Subsequence updates will be posted as progress is made.If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Data Services (Reporting, Web Security Analytics).