Compute Connectivity Issues Impacting EAA and ETP/SIA
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000KowF3CAJ
Resolved
We can confirm that the issue was mitigated at 21:34 UTC on March 17, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000KowF3CAJ or reaching out to Akamai Support.We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have successfully mitigated the issue affecting compute connectivity, which was also impacting non-compute services such as Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). At this time, we are observing more normal operations and do not anticipate further disruptions.
We will continue to monitor the situation closely to ensure system stability and will provide further updates if necessary. Thank you for your patience as we ensure the continued reliability of our services.
We will continue to monitor the situation closely to ensure system stability and will provide further updates if necessary. Thank you for your patience as we ensure the continued reliability of our services.
Update
We are actively working to resolve the ongoing compute connectivity issues, which are also affecting non-compute services, including Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). Users may have experienced a data backlog in WSA and BEP, but as we continue to address this, we anticipate that the backlog will be cleared. We will provide another update within the next 60 minutes, or sooner if more information becomes available.
Identified
We believe we have identified the cause of the networking issues affecting multiple compute regions. This issue is also impacting non-compute services such as Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). We are actively working on a resolution, and will continue to monitor the situation closely. We will provide another update within the next 60 minutes. Thank you for your continued patience as we work to fully restore service functionality.
Investigating
We are investigating an emerging issue with connectivity affecting multiple compute regions, which is also impacting EAA and ETP/SIA services. This issue is causing disruptions, and we are actively working to resolve it as quickly as possible. We will provide another update within the next 60 minutes. Additional details will soon be posted for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Enterprise Security (Enterprise Application Access, Enterprise Application Access: API Service, Enterprise Application Access: Configuration, Enterprise Application Access: Reporting, ETP/SIA: Client, ETP/SIA: Configuration, ETP/SIA: Connectors, ETP/SIA: Name Servers, ETP/SIA: Reporting, ETP/SIA: Web Proxy), App & Network Security (Bot Management), and Data Services (Web Security Analytics).