We can confirm that the issue is now resolved as of 18:00 UTC on May 18, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AiKCdmSQG or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We have implemented a fix for which we believe may have caused this issue as of 18:00 UTC on May 18, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AiKCdmSQG. We will continue to monitor to ensure that the impact has been fully mitigated.
Posted May 18, 2024 - 18:23 UTC
Investigating
We are investigating an emerging issue with a third-party service provider causing intermittent connectivity issues, rebuffering and video playback failures with Edge Delivery. We are working with the service provider and actively investigating the issue and will provide another update within the next 30 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Posted May 18, 2024 - 17:57 UTC
This incident affected: Content Delivery (Edge Delivery).