Global Traffic Management configuration change delays
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 14:59 UTC on 19 April, 2022 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
After further review, we have identified that the correct start time of the issue was 13:09 UTC on April 19, 2022.
Monitoring
We have implemented a fix for this issue as of 14:59 UTC on April 19, 2022; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Update
We are continuing to investigate this issue. We can confirm that the issue did not affect EDNS. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00008kl4HLSAY. We will provide an update within the next 30 minutes.
Investigating
We are investigating an emerging issue with Global Traffic Management ("GTM") and Edge DNS ("EDNS") related to configuration change delays, issue started approximately at 13:35 UTC on April 19, 2022. We are actively investigating the issue and will provide another update within the next 30 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Global Traffic Management).