Traffic, API Usage and URL report issues
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D54R0000Atc37aSQA
Resolved
We can confirm that the issue is now resolved as of 23:46 UTC on 23 August, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have implemented a fix for what we believe may have caused this issue as of 23:46 UTC on August 23, 2024; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Identified
We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Atc37aSQA. We will provide an update within the next 180 minutes.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Atc37aSQA. We will provide an update as we make progress.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Atc37aSQA. We will provide an update as we make progress.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Atc37aSQA. We will provide an update within the next 120 minutes.
Update
Please note that this issue is not related to the previously reported "Traffic reports and URL Traffic reports on the Akamai Control Center and Reporting API".
Investigating
We are investigating an emerging issue with Reporting related to missing data for the API Usage report in the Akamai Control Center. We are actively investigating the issue and will provide another update within the next 120 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Data Services (Reporting).