Telephony availability in North America
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 16:10 UTC on May 23, 2023, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
While we continue working with our third-party service provider, we have implemented a temporary fix for this issue and, based on current observations, the service has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will continue to monitor to ensure that the impact has been fully mitigated.
Update
We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
Update
We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
Update
We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update as progress is made.
Update
We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
Update
We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
Update
We are continuing to work with our third-party service provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM. We will provide an update within the next 120 minutes.
Update
Further investigation revealed that Akamai Control Center is not impacted by this issue. Currently, the impact is limited to Telephony services in North America where customers may experience intermittent call disconnections when calling Akamai Technical Support.
Our third-party service provider has identified the cause of the issue, and a fix is being implemented.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM.
We will provide an update within the next 120 minutes.
Our third-party service provider has identified the cause of the issue, and a fix is being implemented.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM.
We will provide an update within the next 120 minutes.
Investigating
We are investigating an emerging issue with one of our Service Providers that is impacting Akamai Control Center and Telephony where customers may experience latency/slowness and call disconnections, respectively. We are actively investigating the issue and will provide another update within the next 120 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/feed/0D54R00009rbUT0SAM), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Customer Service (Telephony).