Property Manager Issues
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here:
https://community.akamai.com/customers/s/feed/0D5Do000023pkkxKAA
Resolved
We can confirm that the issue was mitigated at 00:30 UTC on February 27, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000023pkkxKAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to monitor our systems. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do000023pkkxKAA. We will provide an update as further information becomes available.
Monitoring
The fix has been successfully implemented and is currently being monitored. We are closely tracking the situation to ensure full resolution and will provide additional updates as necessary. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are actively addressing the issue caused by the recent software release and our team is focused on implementing a solution. We will provide further updates as progress is made. Thank you for your continued patience.
Update
We are continuing to work on resolving the issue related to the recent software release. Our team is focused on fixing the problem and will relay updates as they become available. Thank you for your patience.
Update
We have identified that the access denied errors are related to a recent software release. We are actively working to fix the issue and aim to have it resolved shortly. We are continuing to investigate and address this matter.
Investigating
We are investigating an emerging issue with Property Manager related where customers may encounter access denied errors when attempting to push a new property manager configuration. We are actively investigating the issue and will provide another update within the next hour. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Customer Service (Akamai Control Center).