Performance degradation with a third-party service provider in Africa
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 26 September 2023 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000A5bvaRSQQ or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000A5bvaRSQQ. We will provide another update as we progress.
Update
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000A5bvaRSQQ
We will provide another update as we progress.
We will provide another update as we progress.
Update
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000A5bvaRSQQ
We will provide another update as we progress.
We will provide another update as we progress.
Update
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000A5bvaRSQQ
We will provide another update within the next 60 minutes.
We will provide another update within the next 60 minutes.
Investigating
We are investigating an emerging issue with a third-party service provider (a submarine cable system in Africa) causing performance degradation for the traffic passing through their system. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Edge Delivery).