Cloudlets, Property Manager, Purge and Fast Purge issues
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D54R00009djtCKSAY
Resolved
We can confirm that the issue is now resolved as of 18:40 UTC on March 01, 2023, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have also confirmed this issue impacted Property Manager (PM) and Secure Internet Access (SIA) formerly Enterprise Threat Protector (ETP).
We have implemented a fix for this issue as of 18:40 UTC on March 01, 2023; based on current observations, all services are resuming normal operations.
We will continue to monitor to ensure that the impact has been fully mitigated.
We have implemented a fix for this issue as of 18:40 UTC on March 01, 2023; based on current observations, all services are resuming normal operations.
We will continue to monitor to ensure that the impact has been fully mitigated.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009djtCKSAY. We will provide an update within the next 60 minutes.
Investigating
We are investigating an emerging issue with Cloudlets, Property Manager, Purge and Fast Purge issues related to an increase in 5XX responses and activation (delivery and security) and purge failures. We are actively investigating the issue and will provide another update within the next 30 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Cloudlets) and Configuration (Configuration Deployment, Content Purge).