We can confirm that the issue was mitigated at 20:10 UTC on February 17, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000023mYWuKAM or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Posted Feb 17, 2025 - 22:06 UTC
Monitoring
We have implemented a fix for this issue as of 20:10 UTC on February 17, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do000023mYWuKAM. We will continue to monitor to ensure that the impact has been fully mitigated.
We are investigating an emerging issue with the Case Ticketing system related to the inability to create tickets. We are actively investigating the issue and will provide another update within the next 30 minutes.