Diagnostic Tools issue in Akamai Control Center
Incident
Report for Akamai
Resolved
We can confirm that the issue was mitigated at 7:22 UTC on August 18, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have implemented a fix for which we believe may have caused this issue as of 7:22 UTC on August 18, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL. We will continue to monitor to ensure that the impact has been fully mitigated
Update
We are continuing to work on a fix for this issue. Subsequent updates around mitigation status will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL.
Update
Our subject matter experts are continuing to work on the fix for this issue. The fix is being tested internally and will be implemented in the next few days. We will provide the next update as we make progress. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL.
Update
We are continuing to work on a fix for this issue. This fix will be tested and implemented in stages over the next few days to minimize any potential issues. Subsequent updates around mitigation status will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL.
Update
We are continuing to work on a fix for this issue. Subsequent updates around mitigation status will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL.
Identified
We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL. We will provide an update within the next 3 hours.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000XR9NaCAL. We will provide an update within the next 6 hours.
Investigating
We are investigating an emerging issue with Akamai Control Center related to issues with loading data into "Translate Error String" and "View logs (GREP)" tools. We are actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Customer Service (Akamai Control Center).