Edge Delivery Issues in France
Incident
Report for Akamai
Resolved
We can confirm that the issue is now resolved as of 11:00 UTC on 30 June 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009yCwbeSAC or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have implemented a fix for this issue as of 22:00 UTC on June 29, 2023. Based on current observations, the service is resuming normal operations. We will continue to monitor tomorrow Friday June 30th during European peak hours (18:00-20:00 UTC) to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009yCwbeSAC.
Investigating
We are investigating an emerging issue with Edge Delivery in France related to performance degradation at Europe peak hours only (18:00-20:00 UTC). We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Content Delivery (Edge Delivery).