On October 14, 2025, at approximately 16:56 UTC, we experienced a service disruption that affected networking in Washington (IAD3). This incident impacted multiple Akamai products.

During the impact window, customers may have encountered problems with several products hosted in our Washington data center and due to the nature of this disruption, customers could have faced varying levels of impact, such as availability, connectivity problems, or degraded performance.

The investigation revealed that the issue was caused by a network change that triggered a bug which concentrated all incoming network traffic for Washington (US-IAD) to a subset of our network infrastructure, resulting in saturation of that network path which degraded performance of several products. 

The issue was mitigated at 18:41 UTC after we corrected the routing issue and normalized load across the full set of network infrastructure. Following an extensive monitoring period of our systems, we verified that the issue has been resolved.

We’ve enhanced our monitoring systems for faster detection and automated alerting, improving response times and reducing risk. In addition, we’re implementing proactive measures to automatically detect and resolve similar issues before they become customer-impacting in the future.

This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.