Portal Applications Availability
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D54R00009i8oXDSAY.
Resolved
We can confirm that the issue is now resolved as of 04:30 UTC on 28 March 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009i8oXDSAY or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Monitoring
We have implemented a fix for this issue as of 04:30 UTC on 28 March 2023; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Update
We are continuing to investigate this issue. The impact is limited to accessing the applications on the Akamai Control Center and there is no impact on the production traffic. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009i8oXDSAY. We will provide an update within the next 60 minutes.
Investigating
We are investigating an issue with Global Traffic Management (GTM) related to availability with errors. We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Enterprise Security (Enterprise Application Access) and Content Delivery (Global Traffic Management).