Secure Internet Access Enterprise (SIA) Issues
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD
Resolved
We can confirm that the issue was mitigated at 3:03 UTC on April 1, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Identified
We have identified a potential cause, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD. We will provide an update as we make progress.
Update
We are still investigating the issue with new configuration changes not taking effect in some regions. Our team is working to resolve it and will provide further updates soon.
Update
We are continuing to investigate the issue with Secure Internet Access Enterprise (SIA) where new configuration changes are not taking effect in some regions. Our team is actively working to resolve the matter. We will share additional updates periodically as more information becomes available.
Update
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD. We will provide an update within the next 60 minutes.
Investigating
We are investigating an emerging issue with Secure Internet Access Enterprise (SIA) where new configuration changes are not taking effect in some regions. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
This incident affected: Enterprise Security (ETP/SIA: Client, ETP/SIA: Configuration, ETP/SIA: Connectors, ETP/SIA: Name Servers, ETP/SIA: Reporting, ETP/SIA: Web Proxy).